1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
1.3 How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We accept payments via PayPal and all major credit and debit cards such as Mastercard, VISA and American Express.
1.6 Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
1.7 I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will begin processing immediately. Delays maybe caused due to a problem processing your credit card or credit card verification. We will notify you via email if we are unable to process your credit card.
2.2 How long will it take for me to receive my order?
The times listed in the table estimate the expected number of business days it will take to deliver to you. ( ” Business days ” ) Monday – Friday, excluding holidays. In some cases, merchandise may actually ship earlier than expected. Orders begin processing immediately. Delays maybe caused due to a problem processing your credit card or credit card verification. We will notify you via email if we are unable to process your credit card.
2.3 How can I track my delivery?
Once the order has been shipped, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders on the carrier’s website, United States Postal Service ( USPS ).
Please note: It may take 24 – 48 hours for your tracking information to reflect details on USPS sites.
2.4 What are the shipping charges like?
Shipping charges are based on the flat rate. Special promotions and offers may reduce or eliminate shipping charges.
For more information see UshopTwo Shipping & Return Policy.
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
2.6 There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at email@example.com and we will assist you further.
2.7 I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at firstname.lastname@example.org and we will assist you further.
2.8 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at email@example.com and we will assist you further.
2.9 I’ve purchased the wrong size or color
We do not provide exchanges. However we do accept returns for products purchased from us. You can refer to our Returns & Exchanges policy.
2.10 I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at firstname.lastname@example.org if you have not received your parcel after 10 working days and we will assist you accordingly.
2.11 Will there be an additional charge for redelivery?
If we made a shipping error there will be no charge for a redelivery.
2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at email@example.com and we will assist you further.
Give us a shout if you have any other questions and/or concerns. Note: UshopTwo will never ask you to provide sensitive information by email. Please do not include credit card or other financial information.
Your feedback is very important to us! Tell us about your shopping experience. EMAIL NOW we will get back to you in less than 24 hours; however, evenings, weekends or holidays may take us a little longer.