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Returns & Exchanges



We want you to be happy with your purchase from and we apologize if it is not. For whatever reason that you are not satisfied, we would be happy to provide returns for all items purchased from us, if the following conditions are met:

All items must be in their original packaging with product tags intact.

All items must be unworn, unused, unwashed and in its original condition.

Footwear should have no scuff marks on its outsole.

Copy of your receipt or original would need to be included.

If non of the above conditions are met, we regret to inform you that we are unable to process any claims for refund regardless that the items have been mailed back to us.

Sales item(s) are non-returnable.


You are responsible for all shipping and handling charges. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it.

If you request a refund due to our error, there will be no charge for a return label.

Shipping costs

Shipping charges are based on the flat rate. (The flat rate listed in the table) Special promotions and offers may reduce or eliminate shipping charges.

Free shipping

Free ground shipping with any order of $75 or more. To receive free ground shipping, your merchandise subtotal must be $75 or more after all discounts have been applied. Merchandise subtotal does not include tax and shipping fees. If you return items that reduce the sale total to below $75, you will be charged for ground shipping.

Shipping times

The times listed in the table estimate the expected number of business days it will take to deliver to you. (” Business days ”) Monday – Friday, excluding holidays. In some cases, merchandise may actually ship earlier than expected. Orders begin processing immediately. Delays maybe caused due to a problem processing your credit card or credit card verification. We will notify you via email if we are unable to process your credit card.

Shipping methods

Orders are shipped USPS First-class, USPS Flat rate or USPS Ground mail.  We will use the most appropriate delivery method depending on the weight, size and shipping destination of your package.

Expedited shipping / rush delivery

Expedited shipping or rush delivery options are not available at UshopTwo.

International shipping

UshopTwo currently does not offers international shipping.

Shipping restrictions

Due to current FAA and U.S. Postal regulations, we cannot ship orders to APO / FPO or the below U.S. Territories.

American Samoa

Armed Forces Americas

Armed Forces Europe

Armed Forces Pacific

Federated States of Micronesia


Marshall Islands

Northern Mariana Islands


U.S. Virgin Islands

Puerto Rico

How do I know if my order has been shipped?

If you placed your order with a valid email address, you will receive email updates as your order is processed.

How can I track my order?

Once the order has been shipped, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders on the carrier’s website, United States Postal Service (USPS).

You may track your orders here.

Please note: It may take 24 – 48 hours for your tracking information to reflect details on USPS sites.

Claim return:

You have 21 calendar days to return an item(s) of the invoice date.

You must obtain a return merchandise authorization (RMA), and get approved prior to returning any product to UshopTwo for a refund. 

For registered customers you may obtain an RMA, please go to My Account > Orders.

For guest customers to obtain an RMA, please go to Guest Order Lookup.

Return by mail:

After you obtain a return merchandise authorization (RMA), and get approved:


You will need to include a copy of your receipt or original, complete with your name, address together with the item(s) in its original condition and packaging.

Mail us your parcel via a traceable mode of postage that provides tracking information and delivery confirmation. UshopTwo is not responsible for any loss or damage to the returned item during transit.


Once we have received your item(s), we will let you know that we have received your returned item(s) and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item(s).

If your return is approved, refunds will be charged back to the original form of payment used for purchase. Depending on your card issuer’s policies, you will receive the refund in a number of days.


We apologize, but currently UshopTwo can not process merchandise exchanges.


Give us a shout if you have any other questions and/or concerns. Note: UshopTwo will never ask you to provide sensitive information by email. Please do not include credit card or other financial information.

Email: To our Customer Care Team at