SHIPPING & RETURNS

What is UshopTwo's Shipping Policy?

  • Customers are responsible for all shipping and handling charges.
  • The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it.
  • If you request a refund due to our error, there will be no charge for a return label.
  • Shipping charges are based on the flat rate. (Current flat rate: $6.99) Special promotions and offers may reduce or eliminate shipping charges.
  • Free ground shipping with any order of $75 or more. To receive free ground shipping, your item(s) subtotal must be $75 or more after all discounts have been applied. Item(s) subtotal does not include tax and shipping fees. If you return item(s) that reduce the sale total to below $75, the cost of shipping will be deducted from it.
  • Orders are shipped USPS First-class, USPS Flat rate or USPS Ground mail. We will use the most appropriate delivery method depending on the weight, size and shipping destination of your package.
  • The times listed in the table estimate the expected number of business days it will take to deliver to you. (“Business days”) Monday – Friday, excluding holidays. In some cases, merchandise may actually ship earlier than expected. Orders begin processing immediately. Delays maybe caused due to a problem processing your credit card or credit card verification. We will notify you via email if we are unable to process your credit card.

Currently we don’t offer international shipping.

What is UshopTwo's Return Policy?

We want you to be happy with your purchase from UshopTwo.com and we apologize if it is not. For whatever reason that you are not satisfied, we would be happy to provide returns or exchange for all items purchased from us, if the following conditions are met:

  • All items must be in their original packaging with product tags intact.
  • All items must be unworn, unused, unwashed and in its original condition.
  • Footwear should have no scuff marks on its outsole.

If none of the above conditions are met, we regret to inform you that we are unable to process any claims for refund regardless that the items have been mailed back to us.

  • Exchanges are available one time, per item.
  • All sale items are final and aren’t eligible for exchange or return.
  • Gift cards cannot be returned or refunded.

Claim return:

  • You have 30 calendar days to return or exchange an item(s) of the invoice date.
  • When returning or exchanging item(s) with our label, a $6.99 return shipping cost will be deducted from your refund amount.
  • When returning or exchanging item(s) with our label, for store credit, there will be no charge for a return label.
  • If you request a refund due to our error, there will be no charge for a return label.
  • You must obtain a return merchandise authorization (RMA) and get approved prior to returning any product to UshopTwo for a refund. 

To process a return or exchange, login here with your email and order number.

Return by mail:

After you obtain a return merchandise authorization (RMA), and get approved:

Simply,

  • Mail us your item(s) with the provided return label. Make sure to get a receipt when dropping off your return to track the package on your end!

Note: UshopTwo is not responsible for any loss or damage to the returned item during transit.

Refunds:

Once we have received your item(s), we will let you know that we have received your returned item(s) and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item(s).

If your return is approved, refunds will be charged back to the original form of payment used for purchase. Depending on your card issuer’s policies, you will receive the refund in a number of days.

Note: Any promotions used to make a purchase with a minimum required spend, if you return items that reduce to below the minimum required spend, your promo code savings will be deducted from your refund.