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Delivery & Returns

DELIVERY

WHEN WILL I RECEIVE MY ORDER?

The times listed in the table estimate the expected number of business days it will take to deliver to you. ( ” Business days ” ) Monday – Friday, excluding holidays. In some cases, merchandise may actually ship earlier than expected. Orders begin processing immediately. Delays maybe caused due to a problem processing your credit card or credit card verification. We will notify you via email if we are unable to process your credit card.

SHIPPING METHODS

Orders are shipped USPS First-Class, USPS Flat Rate or USPS Ground Mail.  We will use the most appropriate delivery method depending on the weight, size and shipping destination of your package.

Want to track your order? Click here for more information on your order delivery status.

Please note: It may take 24 – 48 hours for your tracking information to reflect details on USPS sites.

RETURNS

WHAT IS USHOPTWO’S RETURN POLICY?

We want you to be happy with your purchase from UShopTwo.com and we apologize if it is not. For whatever reason that you are not satisfied, we would be happy to provide returns for all items purchased from us if the following conditions are met:

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • Footwear should have no scuff marks on its outsole
  • Copy of your receipt or original would need to be included

If non of the above conditions are met, we regret to inform that we are unable to process any claims for refund regardless that the items have been mailed back to us.

Sales item(s) are non-returnable.

WHAT IS USHOPTWO’S VALIDITY FOR RETURNS?

All returns will need to be within 15 days of the invoice date. All requests for returns will need to be strictly made online to our Customer Care Team at contact@ushoptwo.com

To claim return click here

RETURN BY MAIL:

Simply,

  • You will need to include your copy of invoice, complete with your name, address together with the item(s) in its original condition and packaging.
  • Mail us your parcel via a traceable mode of postage that provides tracking information and delivery confirmation. UShopTwo is not responsible for any loss or damage to the returned item during transit.
  • Wait for our email confirmation and you will be notified once your refund is ready. Generally, the processing period is 5 working days upon receipt of your parcel.
  • Customers are responsible for all shipping and handling charges.
  • Your refunds will be issued in the same form as the original method of payment.        

 

HELP

Give us a shout if you have any other questions and/or concerns.

Email: To our Customer Care Team at contact@ushoptwo.com

To contact our Customer Care Team click here