SHIPPING & RETURNS
SHIPPING COSTS
Shipping charges are based on the flat rate. ( The flat rate listed in the table ) Special promotions and offers may reduce or eliminate shipping charges.
SHIPPING TIMES
The times listed in the table estimate the expected number of business days it will take to deliver to you. ( ” Business days ” ) Monday – Friday, excluding holidays. In some cases, merchandise may actually ship earlier than expected. Orders begin processing immediately. Delays maybe caused due to a problem processing your credit card or credit card verification. We will notify you via email if we are unable to process your credit card.
SHIPPING METHODS
Orders are shipped USPS First-Class, USPS Flat Rate or USPS Ground Mail. We will use the most appropriate delivery method depending on the weight, size and shipping destination of your package.
EXPEDITED SHIPPING / RUSH DELIVERY
Expedited shipping or rush delivery options are not available on UShopTwo.com
INTERNATIONAL SHIPPING
UShopTwo currently does not offers international shipping.
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
If you placed your order with a valid email address, you will receive email updates as your order is processed.
HOW CAN I TRACK MY ORDER?
Once the order has been shipped, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders on the carrier’s website, United States Postal Service ( USPS )
You may track your orders here
Please note: It may take 24 – 48 hours for your tracking information to reflect details on USPS sites.
PAYMENT
All purchases must be paid for before we can ship.
WHAT IS USHOPTWO’S RETURN POLICY?
We want you to be happy with your purchase from UShopTwo.com and we apologize if it is not. For whatever reason that you are not satisfied, we would be happy to provide returns for all items purchased from us if the following conditions are met:
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Footwear should have no scuff marks on its outsole
- A copy of your receipt or original would need to be included
If non of the above conditions are met, we regret to inform that we are unable to process any claims for refund regardless that the items have been mailed back to us.
Sales item(s) are non-returnable.
WHAT IS USHOPTWO’S VALIDITY FOR RETURNS
All returns will need to be within 15 days of the invoice date. All requests for returns will need to be strictly made online to Customer Care Team at contact@ushoptwo.com
To claim return click here
RETURN BY MAIL:
Simply,
- You will need to include a copy of your receipt or original, complete with your name, address together with the item(s) in its original condition and packaging.
- Mail us your parcel via a traceable mode of postage that provides tracking information and delivery confirmation. UShopTwo is not responsible for any loss or damage to the returned item during transit.
- Wait for our email confirmation and you will be notified once your refund is ready. Generally, the processing period is 5 working days upon receipt of your parcel.
- Customers are responsible for all shipping and handling charges.
- Your refunds will be issued in the same form as the original method of payment.
WHAT IS USHOPTWO’S EXCHANGE POLICY?
We apologize, but currently UShopTwo.com cannot process merchandise exchanges.
WHAT IF I RECEIVED DEFECTIVE OR DAMAGED ITEMS?
We apologize if you had received a defective item from us. Please simply,
- Contact our Customer Care Team at contact@ushoptwo.com and provide us your order number, item number, tracking number from your original confirmation e-mail, with a snapshot of the product and we will get back to you as soon as we can.
- Shipping fees are not refunded. However, if any of the products received is deemed defective, or a wrong shipment UShopTwo.com will pay for return shipping, at a flat rate shipping fee not to exceed $6.99
- If you do not email, you are responsible for all return shipping charges.
To contact our Customer Care Team click here
WHAT IF THE ITEMS RECEIVED ARE DIFFERENT THAN MY ORIGINAL ORDER?
We sincerely apologize for any error made in fulfilling your order. Please contact our Customer Care Team at contact@ushoptwo.com to resolve shipping errors.
To contact our Customer Care Team click here
I HAVE NOT RECEIVED MY PARCEL, WHAT SHOULD I DO?
Kindly drop an email to our Customer Care Team at contact@ushoptwo.com if you have not received your parcel after 10 working days and we will assist you accordingly.
To contact our Customer Care Team click here
SHIPPING RESTRICTIONS
Due to current FAA and U.S. Postal regulations, we cannot ship orders to APO / FPO or the below U.S. Territories.
- American Samoa
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
- Federated States of Micronesia
- Guam
- Marshall Islands
- Northern Mariana Islands
- Palau
- U.S. Virgin Islands
- Puerto Rico
HELP
Give us a shout if you have any other questions and/or concerns.
Email: To our Customer Care Team at contact@ushoptwo.com
To contact our Customer Care Team click here
